*Brazil wood octagonal stickcello bow *Half-lined ebony frog *Leather thumb grip and wire winding *Three-part button
We use Paypal and Credit card for paying.
We start the process of the items purchased between 1 and 2 days after confirmation of payment has been made.
Free shipping: 3-10 days.
Expedited shipping: 2-4 days.
Delivery times may vary, especially during peak periods.
30 Day Money Back Guarantee
If you are not satisfied with an item, you simply pay for the shipping to get it back to us within 30 days and we will credit you the amount of the product. You can send back anything you are not happy with within 30 days... no matter what the reason. It does not matter if you changed your mind, if the color you selected clashes with the tulips in your yard, or even if your dog doesn't like what you bought. We will take it back ... smile ... and make you happy. For items sold with a "free shipping" offer, items that are returned by the shipping carrier for refused delivery or when three delivery attempts are made, we will simply deduct the standard shipping cost from the total credit.
30 Day Exchange Policy
If within 30 Days you wish to exchange your item for another one of equal or greater value... simply pay to return the item to us and we will ship you a brand new one free of charge. You only pay the difference in value between the old and the new one.
Extended One Year Product Guarantee
This product has a one-year warranty which covers workmanship and material quality. We will replace any products if found to be defective within one year of normal use. Our customer service department will be able to help you with a warranty claim. Our products are made from the highest quality materials which if used correctly can last for many years. The true lifespan absolutely depends upon on its owner. We do offer a 1-year satisfaction guarantee which covers manufacturing defects. If within one year of shipment the product has a flaw due to a manufacturing defect, we will replace the item. We reserves the right to make the final decision to replace it. Whether it is used indoors or outdoors, we do not cover damages caused by tampering, misuse, acts of God, attacks by animals, plant life, careless treatment, glass, fire, articles of clothing, improper cleaning, neglect, misuse, mildew, or prolonged exposure to winter weather.
All returns or exchanges must be approved by our friendly customer service department.