Winzzguitars strives to deliver your order as quickly and safely as possible. Every item we ship has been inspected and is guaranteed, and we use trusted carriers like FedEx, UPS or the United States Postal Service to assure that your order is in good hands!

FREE SHIPPING

FREE Ground Shipping on all U.S. （excluding Alaska, Hawaii, Puerto Rico）merchandise orders.

FAST SHIPPING

If you want to deliver it as soon as possible, you can choose express delivery, and the order products require additional shipping, the extra cost is listed in the checkout.

PROCESSING TIME

Please allow 1-2 days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times. Orders will be delivered between 8am – 4pm Monday to Friday.

Please note that once your order is on its way, we are unable to change the shipping address or cancel.

DELIVERY TIME

Receiving time = processing time + shipping time

1) Processing time: 1-2 working days

2) Shipping time: 3-7 working days

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

TRACKING YOUR ORDER

You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into Winzzguitars "My Account". Click on " My Order " to review your order status and/or obtain a tracking number. It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

DUTIES & TAXES

Taxes and duties are calculated at checkout according to your shipping destination and itemised on the order summary page. Note that duties and taxes are non-refundable.